Shipping & Returns

 

Shipping Information

Each VAU product is made to order and is being shipped from Zagreb, Croatia (EU). The production takes between 2 and 5 working days after you have placed your order. Unless the delivery goes to a location here in Croatia, in which case we partner with the Croatian Post, when we dispatch the package you will receive a confirmation e-mail with a DHL tracking number. Depending on your location, the delivery will take between 1 and 3 working days. This means the overall time, from receiving your order to delivering it, is 3 to 8 working days. If there is a specific date until which you need to receive the product and want to check if we can make it happen please send an email to info@vauproducts.com. We will be happy to respond fast and let you know what we can do.


If your delivery address is outside of the EU please keep in mind that customs clearance procedures might additionally impact the delivery time. If you are outside of the EU, duties, taxes and fees may be collected at delivery. 

Returns

If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 28 days of receipt of your goods for a full refund.
Items bought online are returned at your own expense, unless damaged, and should be unused and returned in their original packaging.

Damaged items

If the item is damaged, we’re sorry for the inconvenience. Please send an email to info@vauproducts.com sending photographs showing evidence of the damage. We’ll make sure to respond quickly.