Shipping & Returns

 

Shipping Information

Each VAU product is made to order and will be shipped from Zagreb, Croatia (EU).  The production takes between 3 and 5 working days, which means Monday to Friday, after you have placed your order. When we dispatch the package you will receive a confirmation e-mail with a tracking number. Depending on your location, the delivery will take between 5 and 12 working days. This means the overall time from receiving your order to delivering it is 8 to 17 working days.


If your delivery address is outside of the EU please keep in mind that customs clearance procedures might additionally impact the delivery time. If you are outside of the EU, duties, taxes and fees may be collected at delivery. 

Returns

If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 28 days of receipt of your goods for a full refund.
Items bought online are returned at your own expense, unless damaged, and should be unused and returned in their original packaging.

Damaged items

If the item is damaged, please send an email to info@vauproducts.com sending photographs showing evidence of the damage.