Frequently asked questions
Shipping and delivery
Each VAU product is made to order and will be shipped from Zagreb, Croatia (EU). The production takes between 3 and 5 working days, which means Monday to Friday, after you have placed your order. When we dispatch the package you will receive a confirmation e-mail with a tracking number. Depending on your location, the delivery will take between 5 and 12 working days. This means the overall time from receiving your order to delivering it is 8 to 17 working days.
If your delivery address is outside of the EU please keep in mind that customs clearance procedures might additionally impact the delivery time. If you are outside of the EU, duties, taxes and fees may be collected at delivery.
Accepted payment methods
On our vauproducts.com webshop we accept payment with PayPal.
Maintenance and warranty
All VAU products are made from solid metal, with hand-finished details. For a long lasting effect wipe the product with a dry or slightly wet soft cloth. Avoid acidic or abrasive detergents, as use of these products can damage the finish. Do not soak in water. Surface finish color may slightly change over time because of the nature of the material.
If you have received the wrong product or you consider the product to be in any way faulty or you are not satisfied with it, please send an email to firstname.lastname@example.org.
If during its delivery you already notice that the outer carton is damaged please tell the delivery person that you refuse to accept it.