Frequently asked questions

 

Shipping and delivery

Each VAU product is made to order and is being shipped from our workshop in Zagreb, Croatia (EU). The production takes between 2 and 5 working days after you have placed your order. When we dispatch the package you will receive a confirmation e-mail with a DHL tracking number. Depending on your location, the delivery will take between 1 and 3 working days. This means the overall time, from receiving your order to delivering it, is 3 to 8 working days.

If there is a specific date until which you need to receive the product and want to check if we can make it happen please send an email to info@vauproducts.com. We will be happy to respond fast and let you know what we can do.

 

Accepted payment methods

On our vauproducts.com webshop we accept payment with PayPal.

 

Maintenance and warranty

All VAU products are made from solid metal, with hand-finished details. For a long lasting effect wipe the product with a dry or slightly wet soft cloth. Avoid acidic or abrasive detergents, as use of these products can damage the finish. Do not soak in water. Surface finish color may slightly change over time because of the nature of the material.

 

Returns policy

If you have received the wrong product or you consider the product to be in any way faulty or you are not satisfied with it, please send an email to info@vauproducts.com. 
If during its delivery you already notice that the outer carton is damaged please tell the delivery person that you refuse to accept it.